• Bose Learning

How to say 'no' politely to patient requests!


Sometimes (or, maybe, you'll tell me often!), you have to say "no" to a patient request. That's because, in your professional opinion, their request is not going to help them, or is not appropriate for their complaint, or may in fact, make them worse.


The request for antibiotics, must be one of the most common. As a society, we have the idea that antibiotics can cure everything - which of course is certainly not true. In fact, the more we use them for the wrong reason, the less effective they become.


So, how can you tell a patient, firmly, but politely, that you are not going to agree to their request for antibiotics?


Watch our latest OET video lesson for some ideas.


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